www.bravenet.com - A Bravenet.com Vote

April 2004 Survey Page Results

10 replies to this survey.

Which shaver company gives you the best customer service? (Customer service can vary from country to country)

Answers		Votes	Percent
1.	Philips (Philishave/Norelco)	8	80%
2.	Braun	1	10%
3.	Remington	0	0%
4.	Panasonic/National	0	0%
5.	Grundig	0	0%
6.	Wahl	1	10%
7.	Other (please E-mail me the shaver company so I can include it)	0	0%

Total Votes: 10

Which shaver company's customer service department have you had the worst experience with? (Customer service can vary from country to country)

Answers		Votes	Percent
1.	Philips (Philishave/Norelco)	3	38%
2.	Braun	0	0%
3.	Remington	3	38%
4.	Panasonic/National	1	13%
5.	Grundig	1	13%
6.	Wahl	0	0%
7.	Other (please E-mail me the shaver company so I can include it)	0	0%

Total Votes: 8

In most instances, does the customer service department answer you questions or solve your problems the first time you contact them?

Total Votes: 10

How do you contact the shaver company's customer service department?

Answers		Votes	Percent
1.	By telephone	4	40%
2.	By writing a letter.	0	0%
3.	E-mail	2	20%
4.	By Fax	0	0%
5.	Using the web site's live chat feature.	1	10%
6.	More than one of the above.	3	30%

Total Votes: 10

Does your experience with a company's customer service department influence your decision as to getting another product from that company?

Total Votes: 10

Which electric shaver web site is your favourite?

Answers		Votes	Percent
1.	Philishave	3	30%
2.	Norelco	5	50%
3.	Braun	2	20%
4.	Remington	0	0%
5.	Panasonic/National	0	0%
6.	Grundig	0	0%
7.	Wahl	0	0%
8.	Other (please E-mail me the shaver company so I can include it)	0	0%

Total Votes: 10

Which electric shaver company web site do you think needs the most improvement?

Answers		Votes	Percent
1.	Philishave	0	0%
2.	Norelco	1	13%
3.	Braun	0	0%
4.	Remington	2	25%
5.	Panasonic/National	2	25%
6.	Grundig	2	25%
7.	Wahl	1	13%
8.	Other (please E-mail me the shaver company so I can include it)	0	0%

Total Votes: 8